Leading Global Automaker

A contactless payment solution which provides a convenient customer experience

Leading the automobile industry for the past 83 years with global sale of 28.831 billion dollars in the Financial Year 2019, the leading global automaker takes pride in providing premium quality cars backed with reliable services to its customers. The leading global automaker also strives for a more sustainable future by innovating their products and services on the go to delight their customers.

Leading Global Automaker
About Leading Global Automaker

The leading global automaker offers customers a range of cars from adventurous, sports, fancy glam to very sharp connectivity and protection features which add in the aura to your personality. Customers have a wide range of car models to choose from 318 distribution networks across the country online as well as offline. The transactions for the car are managed by physical as well as digital modes.

About Leading Global Automaker
Business Challenges

Based in South India, the automaker was looking for a digital payments solution that could add convenience and present a frictionless payment experience for its customers. They were also looking to increase usage of their mobile application and grow traffic to their website for after-sales service.

Business Challenges
The Leading Global Automaker was searching for answers to critical business questions
  • Which digital payment solution would ensure seamless payment experience for customers?
  • How to increase usage of the mobile application?
  • How to increase traffic on the website after sales service?

The Ingenico ePayments Solution

Ingenico ePayments India is the trusted payment partner for this automaker since 2015 and offered contactless payment solution
SDK Integration
Quickly integrating its best-in-class Payment Gateway with the online interfaces (mobile app and website) and enabled the automakers’ customers to purchase spares from any of its dealers across India.
Payment Gateway Ingenico Advantage_1
Made it easy for customers to pay for cars as well as commercial vehicles service and spares via a payment link sent over email or SMS without even visiting the outlet.
Payment Gateway Ingenico Advantage_1
Reduced cash handling at the workshops to make collections smooth and contactless.
Payment Gateway Ingenico Advantage_1
Enabled dealers to send payment requests through email or SMS to customers through the payment link solution which is also integrated with the Dealer Management System
SDK Integration
Had a significant impact on automation of their business activities
  • The automaker was able to onboard its entire 200 odd dealers across India on the Website and Mobile app.
  • There is an increase in online payment collection by 25% from after-sales service.
  • The dealer network not only retained their existing happy customers but were able to expand its customer base with a better dealer payment experience.
  • There was an improvement in the efficiency of the after-sales/ service process with its unique Contactless payment solution.
  • There was an automation in the entire flow of reports, reconciliation, and invoicing with easy to integrate APIs.
SDK Integration

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