Here’s how convenience of Digital Payments fostered the growth of Sarda Farms!
Sarda Farms forayed to dairy business in 2013. The main objective is to give consumers the old-world experience of getting fresh milk delivered at their doorsteps - a luxury in today's times. Their 50-acre farm in the village of Shenith in Igatpuri is home to 1,200 Holstein Friesian cows. They roam free and are fed a specially formulated diet of dry and green fodder and sugarcane.
Even though Sarda Farms sales are booming, it faced its own challenges – cash management, payment collections, due date reminder and cheques bounces. Plus, the competition’s Payment Gateway with which they were associated gave them the following technical issues like, success rate issues, reconciliation, and reporting challenges. Even the IVR based payment collection model was also not helping as it has its limitations like outbound calls restricting, network connectivity, security, trust and most importantly, it is a time-consuming task.
Sarda Farms was searching for answers to critical business questions:
How to improve cash flow and cash management?
How to tackle the reconciliation and reporting challenges?
The Ingenico ePayments Solution
Ingenico ePayments partnered with Sarda Farms in the year 2014 and understood their payment challenges. Here is what Ingenico came up with:
Happy Customers, Automated Services
- Sarda Farm not only retained their existing happy customers but was able to expand its customer base. All thanks to personalised recurring payment solutions from Ingenico ePayments.
- The automated resolution has improved the payment collection process for Sarda Farm. The entire flow is API driven by automating its services like reports, reconciliation, and invoicing. Currently, Ingenico ePayments is processing over 5000 mandates for Sarda Farms on a month on month basis.